Shipping Policy

STORE PICK-UP SERVICES

For customers in JABODETABEK area, we offer free pick-up service at one of our stores in Pondok Indah Mall 3, 2nd Floor.

Just click on ‘pick up in store’ upon check out and payment; select which store you would like to pick up and your goods will be delivered to you upon payment, in 2 (two) business days. You will need to bring an ID and either printed or electronic receipt that is sent to your email during pick up. Goods must be paid before being picked up. The address and contact number of the pick-up area will be written on the electronic receipt.

When the ‘shipped’ email is sent, please carefully read the instructions on what time you can pick up the goods. Some times our courier will take a moment to reach the designated store and drop the goods. You may contact the designated store to ask if your order has arrived.

STANDARD SHIPPING

Currently our delivery service is only available throughout Indonesia.

Return & Exchange Policy

1. Cash returns or refunds of product/s are only valid if products received are out of stock, not as ordered in the invoice or in a faulty condition. Unless in the conditions stated, we do not accept return or refund of products for change of mind or other purposes.

2. To request for returns/exchanges, please contact our Customer Service (CS) via Phone or Email, as soon as possible, within 48 hours after the delivered date of merchandise, and mention your order number. Our Customer Services will verify your order.

3. When the returns/exchanges request is verified by our CS, you can then return the product to our HQ.

Items must be shipped back for return not more than 5 days after the delivered date of merchandise. Return item/s is to be shipped back to our headquarter in Jakarta.
Shipping and handling costs for returning the item/s will be at the customer’s expense except when the product is faulty or not as ordered.

4. Conditions for exchange, return / refund:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Items received without tags will not be accepted.
Return Form must be included in the package.
Footwear, bags and accessories must be returned with the original boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please do not mark the soles or damage the shoe box. We recommend you try the footwear on carpeted floor. When trying on clothes, please use protective clothing first and cover your face to avoid having makeup/grease stains on the clothes.
SALE items are final and cannot be exchanged or refunded.
Acceptable reason for return / refund:
Item is not as stated in the invoice
Item does not accurately follow the measurement / description / images stated on the product page
Item is faulty / in bad condition, without tags or protective cover

Acceptable reason for exchange:

Exchanging size/color/style: the item you would like to exchange must be equal or exceed the amount of your current purchase. We do not except exchanges below the original amount unless in the form of credit note.

5. Voucher and promotion code used in returned purchase cannot be returned or redeemed for cash or credit.

6. We will verify and inspect returned products, and reserve the right not to accept the returns under the conditions stated above.

8. You can review the status of your order on your account page. The confirmation will also be sent to you via email. Item that has been delivered will be marked COMPLETE, and disputed orders that have been solved will be marked as CLOSED.

Please do not hesitate to contact our Customer Service for more information